Jamie Davies – Duty Manager, Valley Leisure.
“The law section really opened my eyes and drove home the importance of my role within my company.”
Mark Raithby - Duty Manager, Valley Leisure
“The NPMQ toolbox is fantastic. I have already started to implement some of the programs from it.”
David Warby – Athlone Regional Sports Centre, Ireland
“I have worked in swimming pools for the last 25 years and I have learnt more in the four days of the course than the last 25 years.”
Allison Pollard – The Watershed, Kilkenny, Ireland
“I was able to bring back all the information and the duty mangers were delighted with all the information that they were able to take from it.
Overall it was a brilliant course. I was worried at the start I wouldn’t be able to keep pace with everyone else as they seemed to have much more experience. However, coming into the course with a pair of fresh eyes as such was very good and I learnt a great deal..”
Ben Smith – Duty Manager, Portlaoise Leisure Centre, Ireland
“I found the Law and factual elements most beneficial and digestible. In terms of answers to staff it is always easier to reply with a fact.
I believe that the relevance & importance of this course & its content is so vital to the leisure industry that no company or leisure facility should over look it. Value for money achieved!.”
Kathryn Traynor – Quality Manager & HR, Aura Leisure Centres, Ireland
“The NPMQ was one of the best courses I have attended both in its delivery and content. I learned copious amounts and will be highly recommending it to others.”
Damien Latham – General Manager, Wahoo! Waterpark, Bahrain, UAE
“Great course I would like to see it become mandatory for all operators!”
Tom McMenamin – Duty Manager, Wahoo! Waterpark, Bahrain, UAE
“A very eye opening course, the more people that go through the NPMQ the better.”
Julia Brown – Pool Administrator, Paulton Swimming Pool
“An excellent course and well run. I was focused the whole time, thankfully my mind did not wander. This was probably due to the excellent tuition by Tara who was engaging throughout. Many thanks.”
Rhys Schell – Duty Manager, Wiltshire Council
“I can’t praise the course and Tara enough – I thought it was an excellent course and a very refreshing way of viewing health and safety in Leisure. There were a number of elements that I aim to introduce from the course and I have already spoken with my Centre Manager and the Centre Manager of other sites to attend so they are looking at possible dates.”
Heike Glassner – Managing Director, PRM International/Safety and Leisure Training Middle East, Dubai, UAE
“I think this course is very important for any person in a responsible position at a pool/leisure centre in UK”
Garry Mitchell – Duty Manager (Performance Management), Teignbridge District Council
“I have 6 sides of A4 of action points for my Leisure Centre as a result of attending the course. The NPMQ is exactly what is required by operational managers in the Leisure Industry.
I will strongly recommend that my fellow managers at all Teignbridge Leisure Centres attend this course in the near future.
This course is excellent, it is evident that the systems approach to training has been followed - I believe every piece of information was relevant. The mix of delivery methods: lecture, discussion, group work, individual work and case study provided variety and maintained interest and involvement. ”
Mark Ranson – Duty Manager, Valley Leisure
“This is the first course since leaving University that I have actually felt encouraged and motivated by. I can still quote Acts, Sections, Guidance and Regulations and have an understanding of how they effect me and my company. I have recommended this course not only to those within my current company, but to my previous employers and friends who manage sporting facilities. This course has given me the skills and tools to develop my career in the best possible way – Thank you.”
Jane Smedley – Leisure Partnership Officer, Wiltshire Council
“Gave me a great insight to now check against our contractor and would recommend that this course be rolled out to all DM’s and above and would highly recommend that this be included within a training programme for any contract.”
Jennifer Hawkins – Duty Manager, Birmingham City Council
“I found the Law element most useful, it was a valuable insight into the workings of the legal system and how to best deal with litigation. I felt having Jeanette present this section was very powerful and assisted with learning immensely.
I wish to complement the tutor, Tara Dillon on her fantastic delivery of the NPMQ.
Tara made, what could have been a complicated and tedious subject matter into a manageable and motivating 4 days. It was also extremely helpful and interesting how she was able to relate the subject area to personal experiences within her leisure management roles. ”
Kate Copley – National Trainer Assessor, SwimBag
“The course is excellent and it has filled a much needed gap.
I found all elements very useful because they gave detailed information on the laws and guidance to be heeded in information gathering for written operating procedures.”
Jimmy Pimblett and Leon Lizzi, Operations Managers at SERCO.
“The last couple of days have been a real eye-opener and has given us so much information and knowledge that we can take back and start applying immediately. We feel this qualification could be invaluable to duty managers, facility managers and contract managers. The materials we have been given are second-to-none and we only wish the toolkit had been available years ago. “The only thing we’d ask is for the IQL to run refresher courses to make sure that in a year’s time we are still using the information effectively.”
John Rogers, Health & Safety Support Manager at Hertsmere Leisure.
“The structure of the course has been superb, keeping us all fully engaged throughout. I am currently undertaking an NVQ level 3 & 4 in Occupational Health & Fitness which draws some comparisons but the NPMQ is directly relevant to the leisure operator and supervisory staff. This training would effectively fill the knowledge gaps we are faced with in our organisation and the industry.”
Siobhan O Flaherty, Operations Manager at Aura.
“I certainly feel more competent since completing this course and it has helped cement the importance of the laws and how they directly relate to scenarios we are faced with. We don’t current have the Corporate Manslaughter Act in Ireland but when it comes in it’s good to know we’ll be ahead of the game.”
Niamh Brady, Duty Manager at Aura in Ireland.
“I’ve learned so much during the last few days all relevant to my role and it is certainly going to be useful to the operation managers at Aura too. The days have been fast paced and despite travelling from 4am on the Monday I was still wide awake when we finished at 6pm – that is testament to the tutors’ strong presentation and the use of case studies which kept everything relevant and interesting.”
Lee Carpenter, Pool Manager, Longleat at Centre Parcs.
“I can honestly say that this course is directly relevant to at least 12 people within Centre Parcs UK. The delivery has been ground-breaking and the course materials outstanding. The team at the IQL have done the impossible and made health and safety interesting!”
Sam Rahman, Operations Manager Wandsworth Contract DC Leisure.
“The course has been great. I have worked as an Operations Manager for three years and a health and safety manager for three years before that and I have never come across a similar course that directly relates to leisure. Without a doubt I feel a more competent manager having undertaken this training, it has really helped to clarify the changes in the law and how they directly relate to the work I do.”
Erin Dabbs, Duty Manager, Hemel Sports Centre:
“I feel a much more competent manager since taking part in the NPMQ, I feel the information I’ve been given has opened a whole new realm for me. It has given me so much extra information than I had to begin with.”
“In most courses I think you get quite bored towards the end but I have found it really challenging so it has kept me on my toes and keeps me interested so that I don’t miss anything. The order in which we are going through the elements is really good because you begin with getting the information that you will need to use for the rest of the week. You are able to piece it all together by the end of each day.”
“I will definitely be recommending it to other colleagues and I can already think of people that will benefit from the training and be able to help me implement it.”
Dan Preston, Operations Manager, Andover Leisure Centre, Valley Leisure Ltd:
“The course has enabled me to be able to go back and use the skills that I have learnt and convert them into the documentation that we have already got. I’m hoping to get the Duty Managers that we have to come on the training as well and develop as a team a lot better.”
“It was good to have a couple of days doing different aspects so that when we had law on the third day it clicked and we were able to fit it in to the things we had already learnt. Where as if you did law on the first day you wouldn’t appreciate it as much because you wouldn’t know where it slots in and where it is relevant.”
“I’ve already put money aside with the budgets for my colleagues to come on the course and Martin is going to let me know when the next available time to do it is.”
Chris Tye, Group Operations Manager, East Northamptonshire Cultural Trust
“I’ve found the course content quite challenging, of interest and very in-depth in giving the necessary knowledge we need.”
“The different elements have worked well in getting to the end of the course, to then being able to put it all into practice.”
I will be looking at rolling this course out to my colleagues so that they can benefit from it but also to enhance their knowledge.”
Sonia Robins, Operations and Pool Manager, Romsey Rapids in Romsey:
“I’m here mainly to check out the NPMQ and see if it is worth sending my supervisors and duty officers here to help me build a strong team and I definitely think it would be beneficial to do so.”
“I’ve been really impressed with the tool kit that we have been given, with the CD and the additional tool box items that we are able to take back to site, which will definitely help to move it forwards and help implement it. Once the Duty Officers and Managers are all on side with the new training regime it will be brilliant.”
Emma Kinghorn, Operations Manager at Montem Leisure Centre, Slough:
“We are obviously all aware that there is legislation and acts out there but this has just cemented the knowledge that we had prior to coming on the course. There are definitely lots of things that I will take back with me and speak to my teams about.”
“The first two days were great, they introduced us to it at a very steady pace, the law element was more intense but it has all been structured in a really good way and it is well thought out.”
The tool kit is going to save myself and the team hours and hours of work when I get back to work because it is already there for us. We already have a lot of good systems in place at our site but I am still going to look to implement these new systems when I get back.”
Dave Hitchcock, Assistant Facilities Manager, Surrey Sports Park at the University of Surrey
“We don’t currently have a swimming pool so all of this information is new to me, but it has given me a lot more confidence going in to the new facilities that we are going in to where there will be a pool.”
“It has gone at a pace which has been easy to pick up and follow.”
“The law element came in at a later stage, which was a lot better for me. I think I might have got lost if that had come in on Day One.”
“The tool kit and resources we have been given are perfect for us because we are starting from scratch, so we can use these things straight a way – it is ideal.”
Richard Bean, General Manager, Surrey Sports Park at the University of Surrey.
“I absolutely can be a more competent manager having gone through this training. I’ve taken a huge amount from this. I think that us not having a pool yet is actually an advantage as we have been given a lot of tools and templates to take away and use straight away. They give us a great starting point for good practice, as we have not inherited any previous procedures – so from our point of view it has been really good.”
“Really happy with the content, it has been much better than I expected it to be.”
“I think Tara and Martin have been fantastic in the delivery of the NPMQ, they have been really good at keeping everyone engaged – it has been really painless. Courses like this can be really dull if you have got someone without charisma but it has been really really good. I would be more than happy to recommend this course to other colleagues.”
How does the qualification work?
: NPMQ Information Handou
Course dates and details for Q2/3 2010
